AIRPORT SURVEY RESULTS IN FROM PASSENGERS
A recent airport survey by online travel agency sunshine.co.uk I felt was well worth passing onto you, so thank-you to them!
Having surveyed 1,952 of their customers who have recently traveled through an airport in the last six months and asked them about their experiences.
Airport Survey…busy airports.
They were asked to select their top ten most annoying aspects from a list or put forward their own if it did not appear in the survey and these are what they have found:
Airport Survey Results
- Queues come out top with 79%
- Price of food/drink and misc items 68%
- How busy the airport was 47%
- Hyperactive children 32%
- How far apart everything is 27%
- Waiting for baggage 24%
- Priority boarders 17%
- Rude staff 16%
- Handing over boarding pass for purchase 11%
- Strictness of procedures 5%
It appears that just over one half of all those surveyed thought the experience was very stressful around 53%. When further questioned 66% said that they had not allowed enough time to do everything and were rushing. Just under 10% found the experience to be ‘very stressful’ because they were anxious about the flight.
Alcohol cropped up with nearly one half 49% saying that they always drank at the airport. 37% of those said that they drank to make the airport experience ‘more bearable’.
High prices for goods and services come in at number 2 in the airport survey.
With queues coming out top, the price of food, goods and services in second place and the fact that many surveyed thought that airports are just too busy does give an insight into what airline passengers think and most airport operators, will be keen to address these issues or perhaps they are doing so anyway, only time and another survey will perhaps tell?
High tech check-ins can reduce queuing like here at London City.
I know that after a recent behind the scenes visit that technology is being used at London City Airport to track passenger’s transit time through from check-in to the departure lounge and as those times increase to a certain level then more staff are allocated to help, but other airports are no doubt doing that sort of thing too.
Gatwick have banks of self-operated boarding card security readers and are introducing banks of ‘E’ passport readers in order to smooth the path of in-bound passengers as well.
Busy airports come in at number 3 in the survey.
Sometimes it’s perception of passengers about how busy an airport actually is. It may be a situation that a more experience traveller just does not notice the other passengers and just heads through. Less experienced people may interpret a building as crowded and in reality it could be just noisy which can add to the stress of the situation.
However there are some interesting points made in the survey and well done for sunshine.co.uk for putting the information out there!
